Privacy Policy – ShiftingMart.com

The Privacy Policy of ShiftingMart.com (referred to as the “Site” for the website and “App” for the mobile application) explains how we collect, use, store, and safeguard your personal information. This includes any Sensitive Personal Data (referred to as “Information”) shared by individuals visiting or using our platform for different services.

Note: Users of ShiftingMart.com are advised to carefully read this Privacy Policy to understand how their personal data is managed and protected.

By using our Site or App (via mobile, tablet, or other devices), you agree to the terms of this Privacy Policy. We strongly recommend users to follow these guidelines while accessing our services.

How Information is Collected at ShiftingMart.com?

ShiftingMart collects information only to provide and improve the services offered on our platform. When users register with us, we may collect personal details such as name, email address, phone number, postal address, tax details, and business credentials.

We may also record conversations or correspondence between users and our support team for service quality, training, and monitoring purposes.

Paid Services at ShiftingMart

If you purchase paid services, we may collect sensitive financial details such as bank account information and transaction history.

We may also gather information like browsing activity, session details, visitor statistics, and device-related data to improve user experience.

Once registered, users are no longer anonymous, and their information will be stored securely for delivering verified services in compliance with legal requirements.

Your information will only be retained as long as necessary to provide our services or as required by law.

In cases where services require additional verification, we may share necessary details with trusted partners such as payment processors, financial institutions, or service providers to ensure smooth transactions.

Users can log in anytime to update or correct their information. Deleted accounts may retain archived data if required by law or regulatory obligations.

Use of Information and Purpose

We use the collected information for purposes such as:

• Delivering and simplifying our logistics and moving services
• Verifying user identity and eligibility
• Marketing, advertising, and providing relevant offers
• Improving communication between users and service providers
• Generating business leads and inquiries
• Sending notifications, newsletters, and updates

Grievance Handling

Users may raise concerns about how their data is collected or processed. If a user withdraws consent, ShiftingMart may be unable to provide certain services.

Sharing Information with Third Parties

We may share user information with trusted affiliates, partners, or regulatory authorities when necessary for service delivery, business operations, or legal compliance.

In certain cases, government or law enforcement agencies may request user details for investigation or regulatory purposes.

Third-party service providers such as cloud platforms or business partners may also process data to help us deliver better services.

Third-Party Links

Our website may contain links to third-party websites. Please note that we do not control these sites, and their privacy policies may differ. We advise users to review their policies before engaging.

Disclosure of Information

1. User information will only be shared with authorized staff, including directors, employees, or representatives.
2. Information will be disclosed strictly for business transactions.
3. All staff members handling user data are required to keep it confidential and secure.

Data Security Measures

• We adopt industry-standard security practices to protect user information from unauthorized access.
• While we take strict measures, we cannot guarantee 100% security of online data.
• ShiftingMart will never ask for sensitive details like email or banking passwords. Users are advised to keep their credentials private and always log out after use.

Cookies and Tracking

• We and our partners may use cookies, device IDs, and similar technologies to personalize user experiences and track activities for analytics.
• Cookies may also be used by third-party advertisers, and we recommend reviewing their privacy policies.

Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If discovered, such data will be deleted immediately.

Transfer of Data

User data may be stored or processed in other countries where data protection laws may differ. In such cases, we ensure adequate safeguards are in place.

Information We Collect

• Location Data – Used for real-time tracking, navigation, and location-based services. Users can enable or disable permissions anytime in their device settings.
• Storage Access – To download invoices or save documents.
• Notifications – To keep users updated with alerts, offers, and service updates.
• Camera Access – To scan QR codes or documents for verification and payments.

Data Usage and Protection

• We share only essential contact details with vendors for communication.
• Users can delete their account permanently at any time.
• All shared documents and details are stored securely and used only for service verification.

Required Documents

For Users (KYC): PAN, Aadhaar, Driving License, Vehicle Registration, Insurance, Pollution Certificate, etc.

For Service Providers: Aadhaar, PAN, GST, Udyam, Bank details, and other statutory documents.

Payments

Payments can be made through cash, wallet, UPI, or bank transfers. Information provided during transactions is used only for payment processing.

Updates to Privacy Policy

This Privacy Policy may be updated periodically. We recommend users to review this page from time to time to stay informed.